We had a villa and the fridge wasn’t working, so they brought us a new one and that one was also not working but we didn’t feel like messing with the stress of it so we just left it alone. At check out the young man tried to double charge a room service fee that I had already paid for and had the receipt. I speak Spanish and the lady did not tell us anything about the resort or the amenities. The check in and check out process wasn’t that great. But we're very happy we decided to give Las Brisas Huatulco a chance. We were loyal to another resort chain and hesitant to try something new because of the free upgrades and other perks. All the staff we encountered were wonderful. My husband thought that Oliderio at the beach bar made the best drinks we've had at any resort. The bars were great, especially the one by the beach next to the towel hut. We thought it was worth the extra cost and will for sure go that route again. We also went back in the early evening for happy hour. She had our mimosas and coffee to us as soon as we walked in. Our server was Nancy and she was amazing. It was wonderful and we ate there every morning. We hadn't planned to have breakfast in the lounge but popped in the second day to check it out and decided to give it a try. We did all but one but we will do that one next time. We were able to book all the specialty restaurants. We booked the Brisas Beach Club Suite and thoroughly enjoyed the included perks! We had a lovely room with a balcony and a stunning view. We heard no complaints from anyone we talked to. We met lots of other guests who felt the same way. The food was so good! I had read some reviews when I first booked earlier in the year that were a bit worrisome so we were very pleasantly surprised. The shuttles are moving constantly and when we called for them to come get us and our luggage the last day he was there practically before I hung up the phone. There are lots of stairs in the hotel itself which could be a bit tricky for anyone with mobility issues, but the exercise was an added bonus for us.

We especially enjoyed it at the end of our evening, heading back to our room. We like to walk so only shuttled when we had our luggage. Our last trip was to Cancun and this experience was so much less stressful! We loved that the resort is large and spread out. Another bonus is that the hotel is only about 25 minutes from the airport. The airport is small, easy to navigate and wasn't busy when we arrived or departed. This was our first time in Huatulco and we have fallen in love with the area. All I can say is wow! We've been to Mexico many times and we found our week here to be the most enjoyable so far. We spent the week of April 16 - 23 at Las Brisas.

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